OBJECTIVE
To digitalize DAFZA’s operations by transitioning over 350 manual services into an integrated online portal and creating a seamless digital ecosystem through a website and mobile applications for stakeholders.
CHALLENGE
The challenge was to replace outdated manual processes with an efficient digital solution while meeting the highest standards of quality, given DAFZA’s reputation as a government entity and its diverse stakeholder base.
Strategy & Implementation
Requirements Gathering & User Journey Design
Collaborated closely with DAFZA to map out over 350 services, streamlining workflows into an intuitive user journey. Designed a comprehensive site map ensuring seamless navigation for diverse stakeholders, from business owners to logistics teams.
Website & Mobile App Development
Built state-of-the-art platforms compatible across Apple, Android, Windows, and Blackberry.
Focused on UI/UX design for optimal usability and stakeholder satisfaction.
Integrated automated processes for various services, including document submissions, approvals, and payment gateways. On-Site Development
Collaborated closely with DAFZA to map out over 350 services, streamlining workflows into an intuitive user journey. Designed a comprehensive site map ensuring seamless navigation for diverse stakeholders, from business owners to logistics teams.
Website & Mobile App Development
Built state-of-the-art platforms compatible across Apple, Android, Windows, and Blackberry.
Focused on UI/UX design for optimal usability and stakeholder satisfaction.
Integrated automated processes for various services, including document submissions, approvals, and payment gateways. On-Site Development
Results
350
services successfully digitized, reducing manual errors and processing times by 60%.
40%
40% improvement in service delivery speed.
130.71%
Increased in Clicks
